We, as business owners in the tourism sector, are seriously concerned about the spread of the COVID-19 virus and the protection of our guests against this disease. However, the recent announcement by Government regarding international travel bans and curtailment of domestic travel potentially has a devasting effect on our business. In light of this, please take note of our COVID-19 cancellation policy.
Please remember that all guests are required to pay a 50% deposit to secure bookings. This policy is in place to protect both the customer and the hotel. It means that your room is secure and the hotel may not sell that room, however, if you cancel the room, for whatever reason, you will forfeit your deposit.
This is our Cancellation Policy and it is on all invoices and proforma- invoices
Should a function or rooms be cancelled or reduced up to 60 days prior to the function date, no cancellation fee will be charged
Should a function or rooms be cancelled or reduced by more than 50% between 59 – 30 days prior to the function date, 25% of anticipated revenue is charged.
Should a function or rooms be cancelled or reduced by more than 50% between 29 – 4 days prior to the function, 50% of anticipated revenue is charged.
Should a function or rooms be cancelled or reduced by more than 30% within 4 days of the function, 75% of anticipated revenue is charged.
Please note that deposits paid in peak season will not be refunded in the event of cancellation – 1 October – 30 April plus Public Holiday Weekends.
Please note that we are willing to hold any account paid in full or any deposit amount as a credit to be used at the hotel at any time in the next year, alternatively, we will refund 50% of your full payment (as per our cancellation policy).
However we sincerely hope you opt for the postponement option rather than the cancellation!
Please confirm which option you choose by email, and should you want the refund, then please send us your banking details.
We thank you for your business and wish you good health.